Terms of Use

Effective Date: September 9, 2026

These Terms of Use (“Terms”) govern your access to and use of primeautousa.com and any website features, forms, content, or services made available by Prime Auto USA (“Prime Auto USA,” “we,” “us,” or “our”).

By accessing or using the website, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, do not use the website.

1. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to submit a financing application or complete a vehicle transaction through or in connection with the website.

If you use the website on behalf of a company or another person, you represent that you have authority to act on that party’s behalf.

2. Permitted Use

You may use the website for lawful personal or business purposes, including:

• Browsing available vehicles
• Requesting vehicle information or a test drive
• Applying for financing
• Requesting a trade-in evaluation
• Scheduling or requesting vehicle service
• Contacting the dealership
• Reviewing dealership information and services

You may not:

• Use the website for unlawful, fraudulent, deceptive, or harmful purposes
• Submit false, misleading, incomplete, or unauthorized information
• Impersonate another person or misrepresent your identity or authority
• Attempt to gain unauthorized access to the website, accounts, servers, databases, or connected systems
• Introduce viruses, malicious code, automated attacks, or other harmful technology
• Scrape, copy, harvest, or systematically extract website content or data without written permission
• Interfere with website performance, security, or another person’s use of the website
• Reverse engineer or attempt to derive source code except where such a restriction is prohibited by law
• Use website content, vehicle listings, photographs, or branding for unauthorized commercial purposes

3. Information You Submit

You agree that information you submit will be truthful, current, complete, and provided by you or with proper authorization.

You are responsible for reviewing information before submitting it. You must promptly notify us if material information connected with an inquiry, application, or transaction changes.

Submitting information through the website authorizes us to use it to respond to your request and for the purposes described in our Privacy Policy and any form-specific disclosures.

4. Financing Applications

A financing application is a request for consideration and is not a promise, commitment, or guarantee of credit.

Approval and financing terms may depend on factors including credit history, income, employment, residence, down payment, vehicle selection, lender requirements, and verification of application information. Financing is subject to final approval, execution of required documents, and any applicable lender or dealership conditions.

Estimated payments, down payments, interest rates, and other financing examples displayed on the website are illustrative unless expressly identified as a binding offer. Actual terms may vary.

By submitting a credit application, you acknowledge that Prime Auto USA and potential financing sources may verify the information provided and obtain consumer reports when authorized and permitted by law.

5. Vehicle Listings, Pricing, and Availability

We attempt to keep vehicle listings accurate and current, but vehicle information may contain errors or become outdated. Vehicles are subject to prior sale, removal, or unavailability without notice.

Unless expressly stated otherwise:

• Prices and payment estimates are not final transaction terms
• Advertised prices may exclude taxes, title, registration, licensing, documentation, service-contract, insurance, finance, and other lawful charges
• Photographs may not show the vehicle’s current condition or every feature
• Mileage may change due to test drives, transportation, service, or ordinary dealership use
• Vehicle features, options, colors, condition, history, and availability must be independently verified with the dealership
• A website listing does not constitute a binding offer or reservation

If website information conflicts with a signed purchase, finance, lease, service, or other transaction agreement, the signed agreement controls.

6. Trade-In Estimates

Any online or preliminary trade-in estimate is informational and is not a binding purchase offer.

A final trade-in value may depend on an in-person inspection, title status, ownership verification, mileage, mechanical and cosmetic condition, accident or damage history, market conditions, and the accuracy of the information provided.

We may revise or withdraw an estimate if vehicle information is incomplete or inaccurate or if the vehicle’s condition differs from what was represented.

7. Service Requests and Appointments

Submitting a service request does not guarantee a particular appointment time, repair completion date, diagnosis, price, part, loaner vehicle, or service availability.

Service work and charges are governed by the repair authorization, estimate, invoice, warranty terms, or other documents provided in connection with the service.

Do not use a website form to request emergency assistance. If a situation presents an immediate safety risk, contact emergency services or an appropriate roadside-assistance provider.

8. Communications and Electronic Records

When you provide contact information, you authorize us to respond using the contact methods you select or otherwise permit, subject to applicable law and your communication preferences.

Electronic communications may include confirmations, application updates, document requests, appointment information, transaction-related notices, and marketing messages where permitted.

You are responsible for keeping your contact information current. Email and internet communications are not guaranteed to be secure, uninterrupted, or error-free.

9. Intellectual Property

The website and its text, layout, graphics, photographs, videos, logos, trademarks, software, and other content are owned by or licensed to Prime Auto USA and are protected by intellectual-property laws.

Prime Auto USA grants you a limited, revocable, nonexclusive, nontransferable right to access and use the website for its intended purposes. No ownership rights are transferred to you.

You may not reproduce, modify, distribute, publicly display, publish, sell, license, or create derivative works from website content without prior written permission, except as allowed by law.

Third-party names, logos, vehicle marks, and other trademarks belong to their respective owners.

10. User-Submitted Content

If you submit a review, testimonial, photograph, suggestion, or other nonconfidential content for public use, you represent that:

• You own or have permission to provide the content
• The content is accurate and does not violate another person’s rights
• The content is not unlawful, defamatory, threatening, deceptive, or harmful

To the extent permitted by law, you grant Prime Auto USA a nonexclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, and display content you intentionally submit for promotional or public use.

11. Text Messaging

By providing your mobile number and agreeing to be contacted, you consent to receive text messages from Prime Auto USA about your enquiry or application, including messages sent by an automated system. Consent is not a condition of purchase or of financing. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, or HELP for help.